Contact

Have a question for us? Email [email protected] to get in contact with our Colorado-based support team.

FAQs

How do i use my pass?

To use your Indy Pass, simply walk up to the ticket window and show your physical pass or a government-issued ID just as a Driver's License. They will print you a day ticket, process a redemption for the day and you're free to ski! Some resorts have blackout dates and/or require advanced reservations. Please check the blackout dates page and individual resort pages before planning your visit.

Your pass may only be redeemed once per day and is non-transferable.

Indy Pass Card (RFID)

The physical Indy Pass will include benefits such as direct-to-lift access at select Indy resorts (participating partners will be announced at a later date), expedited lift ticket pick-up at all Indy resorts, and discounts on products and services from Indy Pass partners. If you lose your RFID Card, you may present a government-issued ID at any of our partner resorts, and they will process your redemption.

The majority of 24/25 RFID Cards have been shipped in November, with the final batch to ship by December 17, 2024.

Indy Add-On Pass Rules

  • Proof of ownership of an Unrestricted Season Pass at an Indy Alpine Partner Resort (either a photo of your pass or receipt of purchase from your home resort - must display your full name) must be uploaded to your account in order to activate your Indy AddOn Pass
  • Your AddOn pass is not valid until your verification has been approved. 
  • Verifications can take up to 48 to process so please upload your verifications well in advance of your first anticipated use.
  • AddOn Passes are not valid at your home resort
  • Season Passes at the Indy Partner Resort must be unrestricted to qualify. Midweek and night-only passes do not qualify
  • Please allow up to two days for processing
  • If you decide not to purchase a season pass you may upgrade your AddOn pass to a regular Indy or Indy+ for the difference in cost at the time of upgrade plus a $25 service fee
  • No refunds will be given and passes may not be transferred
  • Kids must also have a season pass to qualify for AddOn pricing
  • Unrestricted employee season passes are eligible
  • XC Partner Resort Passes do not qualify for Indy Alpine AddOn purchases

Indy Allied program

At all resorts participating in the Indy Allied Program, Indy Passholders receive 25% off lift tickets on weekends and holidays between Dec. 23 through March 10, and 50% off all other days in the season.

Payment Plans

Pay for your pass in two, interest-free installments. Payments are spread evenly starting with your purchase date. Passes must be paid in full to be activated.  As always, our Payment Plan is fully managed by Indy Pass, meaning it comes with zero interest, zero credit checks, and without third-party lenders unlike some of the mega passes. When purchasing your pass, you’ll be prompted with a question asking: Opt into the Payment Plan? Select Yes to sign up.

What is the 200 Resort Guarantee?

If the number of Indy Pass Partner Resorts is less than 200 by November 15, 2024, passholders may request a refund for any unused pass by December 1, 2024 . A passholder can also request a refund for an unused pass by December 1, 2024 if their favorite resort from the 23/24 season does not renew for 24/25.

Renewing resorts for 24/25

You can view all new and returning resorts for the 24/25 season here.

How do blackout dates work?

Blackout dates apply specifically to the Indy Base Pass and Indy AddOn Base Pass. Indy+ Passes are not subject to blackout dates. 

24/25: You can find the current season's blackout dates here. Blackout dates for each specific resort are showcased on their unique resort page.

Capacity Limits

To preserve the experience at Indy partner resorts, restrictions have been placed on the number of passes sold for the 24/25 season. We encourage passholders to purchase early for the best chance of securing a 24/25 Indy Pass.

Additional Passholder Perks for both Indy Base Pass and Indy+ Pass

  • 25% off rack rate for a third day at partnering Indy Pass ski areas (1 at each resort).
  • 2 Trail Pass Days at Indy Cross Country Resorts
  • Discounted Lift Tickets to Allied Resorts across the US
  • Access to discounted travel packaged through Japan Ski Tours
  • Access to discounted lodging
  • Free OpenSnow Subscription*

*24/25 passholders can redeem a free trial subscription to OpenSnow All-Access, your trusted source for the most accurate weather forecast, snow report, high-resolution weather maps, and ski conditions information. 24/25 Passholders will receive an email with instructions on how to redeem mid November. Once redeemed, the free trial subscription will remain active through January 15, 2025.

What is the Indy Employee Pass?

The Indy Employee Pass is a special version of the Indy Pass that is exclusively available to paid employees only of Indy Partner Resorts who opt into the Indy Employee Pass Program. The Indy Employee Pass is valid for two free days at each Indy Employee Pass Program participating resort.  The Indy Employee Pass is also valid for a discounted third day at each Indy Employee Pass Program participating resort. Please see the list below for all participating resorts and associated blackout dates. 

Learn more

Refund Policy

All pass products are non-refundable. All sales of pass products are final with the exception of a pass rollover for those who purchase pass protection. 

Pass Protection Program

You may purchase a pass protection policy that guarantees Indy Pass will roll your pass over to the next season with no additional fees, regardless of pricing changes. To be eligible for rollover, passes must have zero redemptions during the current season and rollovers must be requested by April 1 of the current season. Pass Protection Programs must be added to EACH pass at the time of purchase and may not be added at a later date.

Credit Card Processing

We gladly accept all of the following credit cards: Visa, Mastercard, Discover and American Express

Charity, Non-Profits and Donation Requests

Indy Pass is committed to supporting snow sports related non-profit organizations in the communities we serve. Typically our support will involve the donation of a pass or providing a discount promo code. However, due to our start-up status and the limit on how many complimentary passes we can issue, not all requests can be granted. To request a donation, please fill out our Donation Request Form. Your request will be reviewed and a response given within one week. Thanks for your interest in the Indy Pass and for all that you do for snow sports in your community.

Give Indy as a Gift!

It's easy to give the Indy Pass as a gift. Just assign the passholder name at checkout. If the person is age 18+, an email will be sent instructing them to sign the waiver once you complete the purchase. If the person is under 18 (19 in Canada) a legal guardian must sign the waiver.

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